Budget Truck Rental - Santa Maria, California

Budget Truck Rental - Santa Maria, CA

Budget Truck Rental is a reliable truck rental agency located at 1730 S Broadway, Santa Maria, CA 93454, United States. With a phone number of 8059222158, their website can be found at budgettruck.com. They specialize in truck, van, and car rentals, offering a diverse range of vehicles to suit different needs.

In addition to their primary services, Budget Truck Rental provides wheelchair-accessible parking and entrance, ensuring accessibility for all customers. On-site parking is also available for those who need it.

With a total of 49 reviews on Google My Business, Budget Truck Rental holds an average rating of 3/5. Customers have praised the agency for its clean vehicles and helpful staff, emphasizing the convenience of having insurance included in their rentals. Many have also appreciated the agency's flexibility, especially for last-minute rentals, which have consistently provided great experiences at reasonable prices.

Overall, Budget Truck Rental in Santa Maria, CA, offers a range of vehicle rental options with a focus on customer satisfaction and accessibility. While the average rating is moderate, the company's commitment to providing clean vehicles and excellent customer service has earned it a loyal customer base.

👍 Reviews of Budget Truck Rental

Kim D.

5/5

I have rented a car a few times and always have had a great experience with the staff and my vehicle is clean and ready to go. Having the insurance is great because someone hit my rental. The staff just had me fill out a form and that was it. They checked on me before even asking about the vehicle. I have rented last minute and always had a great experience and price.

Vetteman

1/5

Had a rental truck reservation from them and had to wait 2 hours for it to be ready. When I got to destination it was clear to see the attention to detail on their forms (especially the damage form) is awful compared to a higher performing location. Be careful as this low type of service may end up biting you later. Also they charged me for an extra day when I called and confirmed they would not. Currently disputing the transaction and getting my money back from these unethical folks.

Star

1/5

I am a long time Budget customer but, no more. I made a 7AM reservation at the SM airport location. There was no agent and no car when I arrived. I called the 800 number. I was told to go to the downtown location. They had to search for an available car and bring it from another location. It is now 8AM and I'm still waiting. I was not offered a discount and it didn't seem like the agent cared. Something similar happened the last time I used Budget and I thought it might be a 1 time thing but, I was wrong. I dont know what happened to this company. Very sad.

Michael G.

5/5

I’ve rented from Budget/Brian and his team for approx 20 years and go to his Budget offices first for all my rental needs. He was particularly helpful to me when my grandfather’s health was declining (and he ultimately passed) and I needed a truck to tend to his affairs. Brian ‘took care of me’ during that time and each time I rent. He understands what a person is going through while traveling and his service is second to none. I’ve noticed people ‘trying to play games/be unreasonable’ at the rental counter when I am in line. Even the Brian is professional and patient. My co-worker bought a used budget rental car through Brian with no problems and the car runs great. Hats off to Brian and the Budget team!

Jose M.

1/5

NO STARS! The worst place to rent a car. I had a van rental reservation 3 days before my departure and when the date came they decided to call 2.5 hrs prior to the pickup and let me know that they didn't have a van available. When I asked when did they know they didn't have one they said since 1 day ago but decided to just wait and give me a truck option instead and bill me the difference. The woman on the phone was the worst her incompetence is amazing, I don't even know how she can hold a job with that attitude. When I decided to not get a vehicle from her she got a real nasty attitude like it was my fault. After everything I didn't even get my full refund like enterprise car rental has done in the past they hold money back because you canceled even though it was their fault. RENT ENTERPRISE CARS! Way better company!

Francisco P.

5/5

Always a pleasure to rent vehicles here.

Alicia C.

1/5

Horrible experience! Go to U-Haul! I give it a 0. I reserved a truck over a week in advance. When I showed up, the lady said she just called me that morning to tell me they didn't have the truck and were trying to find one in LA. I didnt have a missed call or voice mail. She had the correct phone number but wrong pick up time. Why they didn't know in advance they don't have trucks is hard to believe. She offered one 8 feet smaller or to wait until one showed up the following day. I couldn't believe it! They were not helpful or sympathetic that I had a moving schedule. I don't know how the location is still in business. I HIGHLY RECOMMEND U-Haul off of Bettteravia. The guy moved things around so I could get a truck! Great service! Truly a life saver! The truck runs great and it was over $150.00 cheaper. Don't waste your time with this place. It needs to be shut down.

Pascale S.

4/5

We had to rent a car on very short notice and had great service from Carol.
The condition of the office and lobby leave a bit to be desired, however, we were able to get our car and get checked out quickly.
Thank you Carol.